Refund Policy

Last updated August 2026

We want you to be satisfied with what you bought. If you are not, the terms below explain how to get your money back.

Physical products

This covers Pro Wrist 1 and any other physical item we sell.

• You may return an item within 30 days of delivery for a full refund of the purchase price.
• The item must be in resalable condition, including all original parts and packaging.
• You pay return shipping unless the item arrived damaged, defective, or was not what you ordered. In those cases we pay return shipping and refund the original shipping cost as well.
• Refunds are issued to the original payment method within 5 to 10 business days of us receiving the returned item.

Damaged or defective items

If your order arrives damaged or stops working because of a manufacturing fault, email us within 30 days of delivery with your order number and a photograph. We will send a replacement at no cost, or issue a full refund if you prefer.

Services and subscriptions

This covers Player Sites and any other service we sell.

• Setup fees are refundable in full before work begins. Once we have started building, the setup fee is non-refundable because the work has been performed.
• Monthly hosting can be cancelled at any time. Cancellation stops the next charge. We do not prorate the current month, and your site stays online until the paid period ends.
• If we cancel a service, we refund the unused portion of what you paid.

How to start a return or refund

Email support@a1a2inc.com with your order number and the reason for the return. We reply within one business day with return instructions and an address. Please do not ship anything back before contacting us, because we cannot process a return we are not expecting.

Cancelling before shipment

If your order has not shipped yet, email us and we will cancel it and refund you in full.

A note about your card statement

Charges from us appear as A1A2 INC. on your statement. Pro Wrist orders appear as A1A2 INC. PRO WRIST. If you see a charge you do not recognise, please email us before disputing it with your bank. We can usually resolve it the same day.

Contact

a1a2 inc.
support@a1a2inc.com