Shipping Policy

Last updated August 2026

This policy applies to physical products, currently Pro Wrist 1.

Where we ship

[ADD: e.g. We ship to Canada and the United States. We do not currently ship elsewhere.]

Processing time

Orders are packed and handed to the carrier within [ADD: e.g. 1 to 3] business days of payment. Orders placed on a weekend or holiday are processed the next business day.

Delivery time

• Canada: [ADD: e.g. 3 to 7] business days after shipment.
• United States: [ADD: e.g. 5 to 10] business days after shipment.

These are carrier estimates, not guarantees. Weather, customs, and carrier delays can extend them.

Shipping cost

[ADD: e.g. Shipping is included in the purchase price, or a flat rate of X shown at checkout.]

Tracking

You receive a tracking number by email as soon as your order ships. If you have not received one within [ADD: e.g. 5] business days of ordering, email us and we will check on it.

Customs and duties

Orders shipped outside Canada may be subject to import duties or taxes charged by the destination country. These are set by that country, are not included in our prices, and are the responsibility of the recipient.

Wrong or undeliverable address

Please check your address at checkout. If a parcel is returned to us because the address was incorrect or nobody was available to receive it, we will contact you and can reship it once you cover the return and reshipping cost.

Lost or damaged in transit

If tracking shows your parcel as delivered but you do not have it, or it arrives damaged, email us within 30 days. We will open a claim with the carrier and send a replacement or issue a refund. See our Refund Policy for how refunds are processed.

Contact

a1a2 inc.
support@a1a2inc.com